| Position: | Client Information Center |
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| Reports To: | Service Manager |
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| FLSA Status: | Exempt Non-Exempt |
Position Purpose
The Service CIC is responsible for scheduling tasks for the Service Department.
Essential Duties and Responsibilities
- Handle in-coming calls regarding service.
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- Schedule Service Appointments for customers via phone, fax, e-mail or in person.
- Confirm and enter all internet appointments into ADP
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- Follow up on no show service customer appointments and reschedule.
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- Follow up with customers for the CRM program.
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- Confirm appointments for each following day.
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- Utilize the Service Work Sheet script on all inbound service calls.
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- Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
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- Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
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- Adhere to established dress code policy at all times.
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- Safeguard customer and Dealer information per established policy.
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- Exemplifies organizational culture and holds others in department accountable for doing the same.
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- Accomplishes all current and future tasks as appropriately assigned or requested.
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- Other related duties as may be assigned.
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