Service Appointments / CIC Representative

Irvine, CA


Client Information Center

Reports To:

Service Manager

FLSA Status:

   Exempt        Non-Exempt

Position Purpose

The Service CIC is responsible for scheduling tasks for the Service Department.

Essential Duties and Responsibilities

  • Handle in-coming calls regarding service.
  • Schedule Service Appointments for customers via phone, fax, e-mail or in person.
  • Confirm and enter all internet appointments into ADP
  • Follow up on no show service customer appointments and reschedule.
  • Follow up with customers for the CRM program.
  • Confirm appointments for each following day.
  • Utilize the Service Work Sheet script on all inbound service calls.
  • Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
  • Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
  • Adhere to established dress code policy at all times.
  • Safeguard customer and Dealer information per established policy.
  • Exemplifies organizational culture and holds others in department accountable for doing the same.
  • Accomplishes all current and future tasks as appropriately assigned or requested.
  • Other related duties as may be assigned.