Loaner Car Agent

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Position Purpose

The Loaner Car Agent is responsible for ensuring all service customers needing a Loaner vehicle have one provided to them.  He/She also is responsible for ensuring all processes and procedures are efficient and convenient for each customer.

Essential Duties and Responsibilities

  • Coordinate customer in/out process with proper use agreement.
  • Complete Loaner vehicle delivery to customer
  • Validate customer credentials-driver’s license, credit card, etc…
  • Coordinate Loaner vehicle flow process with Service Advisors
  • Effectively communicate with the Reservations Dept, Advisors and Management of daily loaner count thruput.
  • Track fleet mileage and ensure fleet mileage is spread evenly
  • Use TSD software to maintain service loaner contracts.
  • Follow up with Service Advisors to maintain a 2 day average service loaner cycle.
  • Communicate usage requirements with third-party vendors if applicable.
  • Create and monitor third-party contracts
  • Inspect and ensure vehicles are clean inside and out
  • Perform proper vehicle walk-around and document any damage in ATMS.
  • Maintain the most current supply of rental agreement forms for daily use.
  • Explain Loaner vehicle policy to customers at time agreement.
  • Follow up with customers about damages or other charges.
  • Maintain relationship with Hertz when loaner fleet is not available
  • Update fleet in ATMS when adding/removing Loaner vehicles.
  • Adjust expected returns and extensions
Location: Irvine BMW in Irvine, CA
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