Irvine BMW

Position Purpose

The Service BDC Representative is responsible for scheduling tasks for the Service Department.

Essential Duties and Responsibilities

• Handle in-coming and out-going calls regarding service.
• Schedule Service Appointments for customers via phone, text, fax, e-mail or in person.
• Confirm and enter all internet appointments into xtime scheduler
• Follow up on no show service customer appointments and reschedule.
• Follow up with customers for the CRM program.
• Confirm appointments for each following day.
• Utilize the Service scripts on all inbound and outbound service calls, text and emails.
• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
• Adhere to established dress code policy at all times.
• Safeguard customer and Dealer information per established policy.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Accomplishes all current and future tasks as appropriately assigned or requested.
• Other related duties as may be assigned