Warranty Booker

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Position Purpose

The Warranty Booker is responsible for handling all administrative tasks associated with Warranty Repairs at the dealership.

Essential Duties and Responsibilities

  • Properly code and book all warranty repairs as per factory guidelines.
  • Identify the proper technician for each warranty repair.
  • Communicate with technicians for any clarifications regarding work orders.
  • Ensure there is a client signature on all warranty repair orders.
  • Notice any discrepancies before booking the repair order. Such as items that are not covered by factory warranty.
  • Have any add on warranty repair lines authorized by management.
  • Attach all the battery test sheets, alignment sheets and diagnostic test sheets to the corresponding repair order for audit purposes.
  • All diagnostic printouts and test results be attached to dispatch copy.
  • Move any parts necessary to the correct lines on the repair orders.
  • Correct mileage in/mileage out if there has been any road test performed.
  • Follow up with any nonpayment or corrections for extended warranty with the cashier, which is generated from the analysis of the extended warranty schedule.
  • Verify non-time has exact Display Punch time or DPT.
  • Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
  • Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
  • Keep work area clean and organized at all times.
  • Adhere to established dress code policy at all times.
  • Safeguard customer and Dealer information per established policy.
  • Exemplifies organizational culture and holds others in department accountable for doing the same.
  • Accomplishes all current and future tasks as appropriately assigned or requested.
Location: Irvine BMW in Irvine, CA
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